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Privacy Policy

1. Introduction

Welcome to NinerFlow Automations (“we,” “our,” or “us”). We respect your privacy and are committed to protecting the information you share with us.

This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website and services.

2. Information We Collect

a. Personal Information

  • Name
  • Phone number
  • Email address
  • Business information (if applicable)

b. Call & Communication Data

  • Call logs (time, duration, caller number)
  • Call recordings (if enabled)
  • Call transcripts or summaries
  • Messages sent or received (SMS or other communication)

c. Website Usage Data

  • IP address
  • Browser type
  • Pages visited
  • Cookies and tracking data

3. How We Use Your Information

  • Provide and operate our services
  • Respond to inquiries and support requests
  • Capture and manage missed call interactions
  • Send follow-ups via SMS or email
  • Improve our AI systems and performance
  • Analyze usage and optimize experience

4. AI-Powered Call Handling

Our services may include AI-powered systems that assist in handling phone calls.

  • You may be interacting with an AI-powered system
  • Calls may be recorded or transcribed
  • Data may be used to improve service quality

5. SMS & Communication Consent

By providing your contact information, you consent to receive communications including SMS, follow-ups, and notifications.

Message and data rates may apply. You may opt out at any time by following instructions in the message.

6. Sharing of Information

We do not sell your personal information.

We may share information with trusted third-party providers such as CRM platforms, communication tools, and analytics services, only as necessary to operate our services.

7. Data Security

We take reasonable measures to protect your data, but no system can guarantee complete security.

8. Your Rights

  • Request access to your data
  • Request correction or deletion
  • Withdraw consent

9. Cookies & Tracking

We use cookies to improve functionality and analyze usage. You can control cookies through your browser settings.

10. Updates to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions, please contact us:

Email: hello@ninerflow.com
Company: NinerFlow Automations